Nametags
Nametags matter. I made a point of having nametags for everyone at all of last years convention meetings. It seems like a little thing, but it sends an important…
Communications Plans
I'm working on writing up a framework for a communications plan for the next convention. We've never made an organized list of all the things that need to get told…
dealing with problems on the spot
I figured out just the other day that there are at least two different kinds of "hey I need help!" issues that could come up to a staff member at…
What’s the name of that thing?
Today we were discussing solving attendee problems at the con, and someone very helpfully told me what that process is called -- Service Recovery. Service Recovery is a bit of…