Change Management and Motivation
A while back, I posted about Peter de Jager’s Seven Questions of Change Management. My old post is here and here's an updated link to de Jager’s own words. …
Imposter Syndrome
One way to look at imposter syndrome is as an internal, self-generated mental health issue -- a plague of self-doubt and self-confidence that undermines one's ability to work. This feeling…
Managing Burnout
Work on conventions can be intense and overwhelming at times. Schedule pressures, conflicts with others, and sometimes just the mismatch between what we aspire to and the real constraints we…
Thank You Note Culture
I'd like to live in a world in which people are good at saying "thank you" and even seek out opportunities to do so. Whether the medium of the "thank…
What the heck is “Culture”, anyway?
"Culture" is such a useful word, and so hard to pin down. Often, when discussions of organizational or community culture come up, people get lost in a big long discussion…
Keeping Communications Clear
This weekend I learned a thing about management communications. I've yet to see an organization that doesn'tt complain about how terrible communication is. If only communications were just one thing!…
Respecting the No
We get enthusiastic about things and want to share them. That's great. But conversation yesterday made me aware of how important it is to respect other people's "no" when they…
Remote Meeting Management 101
Meetings with remote participants are harder than other meetings. We humans are better at conducting conversations when we have the full range of information from body language and facial expression…
Toolbox: Getting Blame Off the Table
Blame distracts from finding useful solutions that make the systems we operate within safer, and interferes with productive change by causing defensive behavior. That's very logical and business-like, if that…
Adding to the liturgy of safety
These are things for which no limit is prescribed: writing unit tests; running meetings with a clear agenda; talking to stakeholders; acts of kindness; and the study of safety These…