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Attacks and threats on immigrants are here, and with Trump's 10 point program seem set to increase exponentionally in the New Year.  What can we do locally in response?   Here's…

When it comes to grammar, I am more of a descriptivist than a prescriptivist, though I can be persuaded to tell you how I would have done it.   Your way…

No kidding, it's all true. 1. This too shall pass.  Full of hurt/overwhelm/frustration as you are, right now,  no feeling has ever lasted forever.   Today is hard but there…

I'm just about to moderate the Wiscon panel on Convention Harassment Policies, and there's a few links I know I'll be mentioning to the attendees. So here's the link to…

Nametags matter. I made a point of having nametags for everyone at all of last years convention meetings.   It seems like a little thing, but it sends an important…

I'm working on writing up a framework for a communications plan for the next convention. We've never made an organized list of all the things that need to get told…

I figured out just the other day that there are at least two different kinds of "hey I need help!" issues that could come up to a staff member at…

Today we were discussing solving attendee problems at the con, and someone very helpfully told me what that process is called -- Service Recovery. Service Recovery is a bit of…

Email is the tool we use every day. It's the basic communication medium for preparing for the con I'm running. Nothing would run without it, even face to face meetings…